CUSTOMER SERVICE

Why do I need to sign up to shop/purchase?

• In order for us to provide you with the best/ exclusive wholesale pricing :) Once you create an account, you will get a confirmation email stating that your account has been created. HOWEVER, we need you to submit required documents in order to get our approval to be a part of our customers. Then, you will be able to start shopping with us!

 

What do I need to submit to get my account APPROVED? 

Once you create an account, you will receive a confirmation email stating that your account has been created. HOWEVER, in order for your account to get approved for exclusive wholesale pricing, please do the followings:

• If you are a Texas resident and wish to buy our products at wholesale pricing, please reply to our account confirmation email with a copy of your Seller's permit AND a copy of your valid photo ID. 

 

• If you are an Out of State resident and wish to buy our products at wholesale pricing, please reply to our account confirmation email with a copy of your Seller's permit AND/OR a copy of your valid government issued photo ID.

  • If you are an out of U.S. resident, your final shipping address for us would have to in within the United States as we currently do not offer international shipping at this time.

 

(!) We have a right to "deactivate" your account if there's no activity going on for 60 days (!)

 

Ordering

• Placing your order online is very easy, fast and safe. We use Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering from us is the safe, worry-free experience shopping online should be! So once you create an account & get approved by submitting required documents, your account will then be active so you can start shopping with us online :)

 

Customer Information

• Any customer information including any email addresses will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, we may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from us, then you may send an email with "remove from email list" in the subject, and you will not receive any further email communications from us.

 

Security

• Whether you are placing an order by email, phone or the internet, security is our #1 priority. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by the email or the phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.